1. Use of our website and receipt/provision of services
Weis Words International Translations looks forward to working with you. In order to do so efficiently and fairly, we have instituted the following Terms and Conditions (Terms and Conditions or T&C). By using our website and/or agreeing to receive our services and those of our partners and/or subcontractors, you hereby agree to the terms of this Agreement between you (the Client, the Translator, and/or You, as applicable) and Weis Words International Translations Ltd. and/or Weis Words International Translations LLC (Weis Words or the Company), as they appear below and as updated from time to time. The Terms and Conditions constitute a legal agreement between the Client and Weis Words and shall apply to the Client with respect to any access by the Client to the Website and all services of provided by Weis Words and/or any of its affiliates and/or subcontractors which you may retain from Weis Words or provide for Weis Words as the case may be (the Services). If any of these Terms and Conditions are not acceptable to you, you must immediately cease use of the website and may not order any Services from us.
Weis Words may change, add, or remove portions of these Terms and Conditions at any time, at its sole discretion and without notice or liability. It is the Client’s and/or the responsibility to check the current T&C on the Website before each use of the Website and before ordering any Services from Weis Words or agreeing to provide Services for Weis Words, as the case may be. If any changes to the Terms and Conditions are not acceptable, immediately cease use of the website and/or the Services, and if you have ordered Services from Weis Words or agreed to provide Services to Weis Words, You must immediately notify Weis Words in writing. Your use or continued use of the Website and requesting/agreeing to receive/provide Services from/to Weis Words, now or following any changes in these Terms and Conditions will indicate acceptance by you of these Terms and Conditions as well as any changes or modifications hereto.
Weis Words reserves the right to change, suspend, or discontinue any part of the Website at any time, including the availability of any feature, service, product, or content. Weis Words may also impose restrictions on certain features and services or restrict your access to the entire Website or parts thereof without notice or liability.
This website may contain links to other Internet sites and resources. Weis Words is not responsible for the availability or accessibility of these outside resources or their contents, including (but not limited to) issues of proprietary rights, copyrights, libel, defamation, breach of privacy, or fallacy with regard to such third-party resources. Any concerns regarding such external links should be referred to the administrator or webmaster of such site.
Neither Weis Words nor any of its subsidiaries, affiliates, successors, or assigns are engaged in rendering legal, accounting, financial, or other professional advice. If expert assistance is required, the personalized service of a competent professional should be sought. Persons using the website and/or the Services when dealing with specific legal or financial matters should obtain professional advice from a licensed and competent professional, and/or research original sources of authority. Weis Words is not responsible for any actions, omissions, or inactions of other Website publishers linked to Weis Words’ website, including but not limited to violations of intellectual property rights including copyright, trademark, trade dress, as well as of privacy, trade secrets, government secrets, or any other personal or proprietary rights of any individual or organization.
You acknowledge that Weis Words may retain the services of outside consultants and/or contractors (Service Providers) who will provide Services on our behalf.
Use of the Website is strictly prohibited to minors or any person under the legal age in his or her place of residence and in any case is prohibited to any person under the age of 18. By using the Website, you confirm and warrant that you meet these age requirements.
Continued use of this website and ordering of services is conditioned upon the Client abiding by these Terms and Conditions and making all payments to Weis Words immediately when due.
Translators and/or service providers may utilize materials to which they receive access through this website and/or Weis Words’ project management platform(s) for use in providing the Services, and subject to their duties of non-disclosure and non-use as well as any other restrictions applied by all applicable law.
The content on this website may not be copied, distributed, modified, published, or transmitted in any manner.
By using this website, You agree not to disrupt or intercept electronic information posted on this website or on any of Weis Words’ servers. You also agree not to attempt to circumvent any security features of this website, and to abide by all applicable local, state, federal and international laws.
Clients may not retain the services of Service Providers other than through Weis Words and may not negotiate fees with any Service Provider. Clients may not order any services directly from Service Providers without written approval from Weis Words.
2. Client representations and warranties
The Client will only use this website and the Services in accordance with these Terms and Conditions and all applicable laws and regulations.
By delivering content to Weis Words or Service Providers, the Client automatically grants, represents, and warrants that the Client has the right to grant Weis Words and/or Service Providers a license to use such content for purposes of performing the Services.
Without prejudice to any of the aforesaid, Client hereby warrants that it is the sole owner of all intellectual property rights in and to any materials submitted by it via this website and/or Weis Words’ project management platform(s) and/or directly to Weis Words, and hereby gives Weis Words and Service Providers a license to use the submitted materials for the purpose of performing the Services.
The Client will defend, indemnify, and hold harmless, Weis Words, its officers, directors, employees, agents, affiliates, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of the Client’s use of the website or Services, including any breach by the Client of the Terms and Conditions.
Client will not use any automated collection mechanism or any manual or similar process to monitor or copy the web pages comprising the website or any other online platform utilized by Weis Words or the content contained therein without Weis Words’ prior written permission.
The Client acknowledges and agrees that Weis Words disclaims all liability, regardless of the form of action, for the acts or omissions of other users as well as unauthorized users, or "hackers" of the website.
3. Placement of orders
All orders for translation, interpreting, localization, desktop publishing, editing, or any other services must be accompanied by an order form which includes the price(s) agreed between the Client and Weis Words. Orders may be sent by postal service, email, or by fax. Weis Words reserves the right not to commence work until receipt of a completed and signed work order or price quote, as provided by the Company.
Work orders, order forms, and/or price quotes must be signed by the Client if an individual, and by an authorized signatory of managerial level if the Client is a corporation, association, or other similar entity.
Use of the website's embedded estimate mechanism (the "Widget") by means of the "Get a Quote" button shall not constitute a commitment by the Company to any price and/or timetable shown, and any such estimate is an automated estimate which must be confirmed by the Company's authorized representative. Final costs and timetables may be affected, without limitation, by accuracy of the word count, services chosen, actual translator availability, file time, graphics, and so forth. The Client undertakes not to materially rely on an estimate or quote provided through this mechanism until confirmed by the Company, and the Company shall not be liable for any such reliance on the part of the Client.
Reference documents, style sheets, definitions of terms, special instructions, etc. must be provided at the time a quote is requested. Weis Words reserves the right to refuse special instructions or requests made after a signed work order has been delivered, or may require an additional fee – as appropriate. Special requests may also affect delivery timetables.
5. Embedded objects and files
When providing documents for translation which contain embedded documents such as screen-shots, images of other documents, etc., these images will not be translated and will be transferred as is to the translated document unless brought to the Company’s attention at the time the quote is requested. Requests for translation of such materials not previously brought to the Company’s attention by the Client during the quoting stage will incur an additional fee commensurate with the additional translation, and may affect delivery time, accordingly.
6. Cancellation Policy
When accepting an assignment for completion, Weis Words assigns resources to such assignment or task, often at the expense of other assignments, delivery timetables, etc. For this reason, Weis Words has implemented the following cancellation policy.
For translation and localization services: translations may not be cancelled without the Company’s consent once work has begun. At the Company’s discretion, we may choose to charge for any completed work, pro rata, and 50% for any additional uncompleted work.
For interpreter services: cancellation will be permitted up to 3 full business days prior to the scheduled date. Jobs cancelled less than 3 business days but more than 1 business day will be billed at 50% of the minimum daily fee stipulated plus any actual equipment fees incurred by the Company. Jobs cancelled less than 1 full business day prior to the service date will be charged at full price, at the Company’s discretion.
7. Payment Terms
Payment is required at time of delivery unless otherwise agreed. We accept payment by bank transfer, check, or credit card or PayPal (payment by credit card or PayPal will incur an additional 5% handling fee). For large projects, a deposit may be required. A valid credit card may be required at time of order to ensure payment
Orders approved after 13:30 (1:30PM) Eastern time for North American Clients, and/or 13:30 (1:30PM) London time (GMT+1), or on a non-business day, will be considered as having been received on the following business day at 09:00 (9:00AM), respectively.
For Clients in the United States, Europe, and Asia, business days will include Monday – Friday, exclusive of holidays.
For clients in Israel and the Middle East, business days will include Sunday – Thursday, exclusive of local, governmental, and religious holidays and holiday eves.
Please make sure to clarify expected delivery date with your assigned project manager when confirming receipt of your order.
Late payments shall be subject to lateness penalties at a rate 5% for each month or any part thereof, compounded, plus linkage differentials, in addition to any other remedies which the Company may have under the law.
Delay in payment may result in any work in progress being immediately stopped and/or withholding of delivery of completed projects, without any liability by the Company. The Client shall have no claim against the Company in the event work is stopped or withheld as a result of late payment or non-payment.
Discounts are available, at the Company’s exclusive discretion.
9. Taxes, VAT, and levies
Unless otherwise noted, prices are exclusive of any applicable local tax including, without limitation, sales tax and/or value added tax.
Weis Words uses industry standard methods, such as firewalls, secured servers, etc., to safeguard the confidentiality of your personally identifiable and other information. Nevertheless, as all security measures are subject to possible circumvention, we cannot and do not provide any guarantees regarding the effectiveness of the security we employ or our ability to prevent third parties, acting unlawfully or otherwise, from obtaining information that provided to us by You. Weis Words cannot and does not guarantee that any personally identifiable or other information provided to Weis Words will not become public under any circumstances. Any information submitted on this or any other Weis Words website might potentially be made publicly accessible. Weis Words cannot ensure that your identity, telephone number, work or home address and other personal identifying or contact information will not be discovered by other users, lawful or unlawful, of the website. Important and private information should be protected by you.
Weis Words may archive information, including personal information, provided in the course of using our Services and any other aspects of this or any other Weis Words website. Weis Words stores that information on servers that are controlled by the Company or by third parties. Archived information may be erased and does not ensure that copies of materials will be retained, notwithstanding our right to do so. Weis Words assumes no obligation or guarantee to archive any information and does not warrant that any archived information will later be made available to You.
Weis Words may use personal information for auditing, research, and analysis to operate and improve the Services which we offer.
Weis Words may use the information You provide in order to offer You the opportunity to receive notices regarding Weis Words products, services, or special offers. We may provide aggregate statistics about our customers, their recipients, sales, online traffic patterns and related information to reputable third parties without identifying characteristics of individual customers.
As part of offering and improving our services, we may use "cookies" to store and sometimes track information about our online customers and users. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies can make use of the web easier by saving status and preferences about a website. Some parts of our website where you are prompted to log-in or that are customizable may require that you accept cookies.
By providing Weis Words your personal identifying information, you grant Weis Words, its subsidiaries, and its affiliates the right to use this information for reasonable business purposes and in manner consistent with the policies of Weis Words. If disclosure of any information is required by law or by an appropriate government authority, we will comply accordingly.
IN THE EVENT OF INTERCEPTION OR UNAUTHORIZED ACCESS, DESPITE OUR EFFORTS, OF YOUR INFORMATION OR DATA, WEIS WORDS SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTION OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CLIENT OR USER OR BULK MAIL RECIPIENT, EVEN IF WEIS WORDS HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WEIS WORDS DOES NOT WARRANT, EITHER EXPRESSLY OR IMPLIEDLY, THAT THE INFORMATION PROVIDED BY ANY CLIENT SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN PASSWORD, IF APPLICABLE.
11. Limitation of liability and disclaimer
You acknowledge and agree that Weis Words is not and shall not liable for any loss or damage which may be incurred by You as a result of the Services, or as a result of any reliance placed by you or others on the accuracy or completeness of translations, editing or other Services provided to You by Weis Words and/or by its service providers.
Clients are exclusively responsible for the conformity of the translation to the Client’s needs. The Company makes no representation as to the suitability and/or conformity of any translation to a particular purpose. The Company limits its liability in every case to the amount actually paid by the customer, without exception. Provision of translation services shall under no circumstances be construed as the provision of legal, financial, or business advice.
IN NO EVENT SHALL WEIS WORDS AND/OR ITS AFFILIATES OR RESPECTIVE SUPPLIERS OR ITS OR THEIR AFFILIATES BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF CONTENT OR OF SOFTWARE, DOCUMENTS, PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR INFORMATION AVAILABLE FROM THE SERVICES OR FOR ANY OTHER REASON CONNECTED WITH THESE TERMS AND CONDITIONS.
12. Quality of services, delay in delivery
Weis Words shall not be liable for any reason whatsoever for translations which are not stylistically satisfactory to the Client. Services shall be limited to simple translation unless otherwise expressly agreed.
Complaints, requests for revision, and so forth will be accepted for up to 5 business days from delivery of the completed assignment to the client, and must be sent by email with a detailed description of what the Client believes is incorrect and/or requires improvement. Justified requests for correction and/or revision will be honoured at the Company’s expense. Any delay beyond this period of time will result in the completed assignment being deemed satisfactory to the Client, and any further revision will be at the Client’s expense and responsibility.
Reasonable requests for stylistic revision will be honoured within 5 business days from the date of delivery, at the Company’s sole and exclusive discretion.
Weis Words shall not be liable for delays due to force majeure, malfunctioning faxes, routers, modems, email servers, internet service providers, postal carriers, strikes, armed conflict, or any other delay which is outside of Weis Words’ control.
Although Weis Words will make every attempt to meet a deadline estimate, delays in delivery may occur as a result of unexpected complexity of a document or other unexpected events. Weis Words will do everything possible to avoid such delays, including reassignment of tasks if a Service Provider is unable to provide the Services in the amount of time stipulated and/or agreed. In the event of such delay, Weis Words may, at its exclusive discretion, discount the total amount due for such project.
13. Non-availability of services and use of this website:
Although this website is intended to be available for viewing worldwide, certain Services offered by Weis Words may or may not be available and/or approved for distribution and/or provision in your country. Weis Words is not and cannot be responsible for access to this site under the laws of any jurisdiction, and you are hereby notified that your access and use of this or any other Weis Words website is at your own risk and implies no warranty or liability on our part.
14. Disclaimer of warranty
The website and Weis Words services are provided “as is” – without warranties of any kind, whether express or implied, including – but not limited to – warranties of title, merchantability, or fitness for a particular purpose. Weis Words is not responsible or liable for the availability, accuracy, or reliability of any information displayed on or downloaded from this or any Weis Words website by any entity. By using this or any other Weis Words website or service, you acknowledge that you rely upon any such information solely at your own risk.
15. Intellectual property
Unless otherwise agreed, translations and any work product shall be and remain the intellectual property of the Company, and may not be copied or published without the Company’s express prior written consent and/or without crediting the Company accordingly.
16. Copyright notice
No part of this or any other Weis Words website may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, whether photocopy, recording or otherwise, without prior written consent of Weis Words. No patent liability is assumed with respect to the use of the information contained herein.
Any software that is made available for download or use from this website (Software) is the copyrighted property of Weis Words and/or its affiliates or suppliers.
All content on this or any other Weis Words website, including but not limited to text, images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, service marks, and/or other intellectual property rights (together, the Content), are protected by proprietary rights and/or copyrights pursuant to Israeli, US, EU, and international laws. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display, or in any way exploit, any of the Content or the website (including software) in whole or in part, without receiving the prior written approval of Weis Words and of any third party holding rights in such Content or part of the website. If you receive such approval, you must not delete or otherwise obscure any marks signifying proprietary rights and/or copyrights accompanying the published or reproduced materials.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE CONTENT OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY OUR PRIOR WRITTEN AUTHORIZATION.
17. No unlawful or prohibited use:
As a condition of your use of Weis Words’ services, you will not use the services for any purpose that is unlawful or prohibited by these terms, conditions, and notices or by applicable law. You may not use the Services in any manner that could damage, disable, overburden, impair or interfere with any other party’s use and enjoyment of any of Weis Words’ products or services. You may not attempt to gain unauthorized access to any of Weis Words’ services, other accounts, computer systems or networks connected to any of the services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through Weis Words’ services.
For services provided in North or South America (through Weis Words International Translations LLC), this Agreement will be governed by the laws of the State of New York applicable to contracts entered into and performed exclusively in that State. Any court of competent jurisdiction sitting in New York City, New York, will be the exclusive jurisdiction and venue for any dispute arising out of or relating to this Agreement. You hereby waive any argument that any such court does not have jurisdiction over you or such dispute or that venue in any such court is not appropriate or convenient. Weis Words will be entitled to recover its court costs and reasonable attorneys' fees and expenses incurred in successfully proving any breach of any term of this Agreement or in successfully defending any claim by You.
For services provided in the Europe, the Middle East, Africa, and/or Asia (through Weis Words International Translations Ltd.), this Agreement will be governed by the laws of the State of Israel applicable to contracts entered into and performed exclusively in that State. Any court of competent jurisdiction sitting in Tel Aviv, Israel will be the exclusive jurisdiction and venue for any dispute arising out of or relating to this Agreement. You hereby waive any argument that any such court does not have jurisdiction over you or such dispute or that venue in any such court is not appropriate or convenient. Weis Words will be entitled to recover its court costs and reasonable attorneys' fees and expenses incurred in successfully proving any breach of any term of this Agreement or in successfully defending any claim by You.
These Terms and Conditions, together with any written agreement entered into between us via the website and/or any other means, constitute the entire agreement between the parties, and supersedes all prior written or oral agreements or communications with respect to the subject matter herein. If any term in this Agreement is declared unlawful, void or for any reason unenforceable by any court, then such term will be deemed severable from the remaining terms and will not affect the validity and enforceability of such remaining terms. The section headings in this Agreement are for convenience only and must not be given any legal import.
In these Terms and Conditions:
Client – any party and/or entity retaining and/or ordering services from Weis Words International Translations Ltd. and/or Weis Words International Translations LLC.
Translator – any entity providing services to and/or on behalf of Weis Words (as defined above), whether as an employee, subcontractor, or affiliate.
Weis Words International Translations Ltd. – a company duly registered under the laws of the State of Israel and located in the City of Rehovot, Israel.
Weis Words International Translations LLC. – a company duly registered under the laws of the State of New York in the United States and located in New York City, N.Y.
Last updated on 3 May 2016.